Customs Duties and Taxes Policy

Last Updated: 2026/03/03

Company registration information

• Company Name: 广州娄赛商贸有限公司
• Legal Representative: 李升
• Phone: +86 15070198144
• Email: service@mail.zartolva.com
• Date of Establishment: 2025-10-13
• Unified Social Credit Code: 91440103MAG0BWGU0U
• Company Address: 广州市荔湾区合和约西一街103号503房

1. Overview
All orders shipped to Malaysia are subject to import duties, taxes, and customs clearance fees as imposed by the local customs authorities of Malaysia. zartolva provides worldwide shipping for general merchandise; however, we are not responsible for any charges incurred after the shipment arrives in Malaysia.

2. Responsibility for Payment
The responsibility for paying all applicable customs duties, import taxes, administrative fees, and any other charges required to release the goods from customs lies solely with the customer (consignee). By placing an order with us, you agree to comply with all Malaysian customs regulations and acknowledge that you are the importer of record.

3. Calculation and Payment of Duties
Customs duties and taxes are determined by the Royal Malaysian Customs Department based on the declared value of the merchandise, the type of general goods purchased, and the applicable tariff codes. Since these fees are set by the destination country and vary depending on the specific items in your order, zartolva cannot predict or calculate the exact amount of these charges prior to shipping.

Payment of these fees is typically collected by the local shipping carrier or customs broker before your package is delivered. You may be contacted directly to arrange payment to release your order.

4. Customs Clearance Process
To ensure smooth customs clearance, we include a commercial invoice with your order that accurately describes the items as general merchandise. However, the final decision on whether duties apply and the amount charged rests entirely with Malaysian customs officials. Please note that certain restricted items may be subject to import permits or prohibitions under Malaysian law; it is your responsibility to ensure the goods you order can be legally imported.

5. Disclaimer
Please be aware that customs policies and tariff rates in Malaysia are subject to change without notice. For the most accurate and up-to-date information regarding import regulations and potential charges, we strongly recommend contacting your local customs office in Malaysia before completing your purchase.

If you refuse to pay the required duties and taxes, or if the shipment is abandoned, the package may be destroyed or returned to us at your expense, and no refund will be issued for the original shipping costs or the order value.