Warranty Policy

Last Updated: 2026/03/03

Company registration information

• Company Name: 广州娄赛商贸有限公司
• Legal Representative: 李升
• Phone: +86 15070198144
• Email: service@mail.zartolva.com
• Date of Establishment: 2025-10-13
• Unified Social Credit Code: 91440103MAG0BWGU0U
• Company Address: 广州市荔湾区合和约西一街103号503房

1. General Warranty Coverage

At Zartolva, we are committed to providing quality products for your daily needs. This warranty policy applies to all general merchandise purchased from our platform and shipped to addresses within Malaysia.

All our products are manufactured and inspected according to high-quality standards. We guarantee that upon delivery, your item shall be free from defects in material and workmanship under normal use.

2. Warranty Period

The warranty period for each product varies depending on its nature and category. The specific warranty duration for your item is detailed in the user manual or instruction booklet included in your package.

For items that do not include a physical manual, or if you have misplaced it, please contact our customer service team. We will assist you in confirming the warranty status based on your order details.

3. What is Covered

This warranty covers manufacturing defects that occur during normal usage of the product, including:

• Faulty workmanship

• Defective parts or components

• Functional failures not caused by external damage

4. What is Not Covered

Please note that this warranty does not cover damage or issues arising from:

• Normal wear and tear

• Improper use, neglect, or accidents

• Unauthorized repairs, modifications, or disassembly

• Failure to follow the instructions provided in the manual

• External causes such as power surges, fire, water damage, or natural disasters

• Cosmetic damage (scratches, dents, etc.) that does not affect functionality

5. Warranty Service Process

If you experience an issue with your product within the warranty period, please follow these steps:

1. Contact Customer Support: Reach out to us via email at service@mail.zartolva.com with your order number and a detailed description of the issue. Photos or a short video of the defect will help us process your request faster.

2. Verification: Our team will verify your warranty coverage and provide guidance on the next steps.

3. Resolution: Depending on the situation and product availability, we will offer a suitable solution, which may include a replacement or repair. Specific instructions regarding any potential return or inspection will be provided at that time.

6. Return and Replacement

If a product is found to be defective under the terms of this warranty, we will work with you to resolve the issue. Any decision regarding replacement is at the discretion of our quality assurance team after assessing the reported defect.

7. Customer Support

Should you have any questions regarding the warranty for a specific item, please do not hesitate to contact our dedicated support team. We are here to ensure your shopping experience is worry-free.

Email: service@mail.zartolva.com
Contact Number: +86 15070198144